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"If your job is customer satisfaction , your real job title is Problem-Solver. "Brian Tracy Acknowledgements Many people are quick to complain about a problem or service when it didn't meet their expectations. We would like to endorse the practice of giving acknowledgements for good business. We cannot guarantee the services or products of these businesses.  We provide these acknowledgements for your consideration.  If you have satisfaction with any one of our advertisers and would like it mentioned here, please email us with your comments: acknowledge@selfinvestment.com Thank you. Donna Aeck - CPA  "What a relief! Donna's confidence puts you at ease and in just one meeting we were able to clarify, organize and begin implementing the accounting procedures necessary for our business. She listens....and then answers all your questions in a language you can understand! Thank you!  Mariann Sausville, Oak Park, California Back  Karen Carnes, Alpine Air Purifier  I was impressed with Karen's professionalism and the quality of her air purifier.  I was introduced to the air purifier in the Business Planning workshop.  Karen make sure there was a air purifier in each class during the series.  I could tell the difference in the air.  I usually have slight allergy reactions in hotel meeting rooms.  This is the first time I did not and I feel it was because of the air purifier. Patricia Blender, Santa Barbara, California Back    Toni Cotter, Team Leader, Mary Kay Cosmetics There are many things that I like about Mary Kay. The first is my daily skin care. I use the Classic because it seems to work best for me. Toni Cotter has "formulated" it perfectly. My skin feels clean, hydrated and not oily.  I love the oil free eye make up remover. It's the best!  I really believe the products are great, but only in combination with the right salesperson. And that is Toni Cotter!! She is informed, professional, personable and patient.   Thank you, Toni!!!  Most sincerely, Cindy Abernethy Toni Cotter, Team Leader, Mary Kay Cosmetics "I'd probably bomb Mary Kay if they ever discontinued the Oil Free Eye Make Up Remover. People should compare prices and results of Mary Kay. The TimeWise (see special link from Toni Profile Page) skin care has made a noticeable difference on my face and throat. Christine Blodgett Toni Cotter, Team Leader, Mary Kay Cosmetics Toni is truly a professional in her field.  She listened as I mentioned my skin, my needs and my apprehensions.  She answered my questions without hard-sell, and introduced products to me that fit my lifestyle, goals and needs.  I started using the TimeWise products (see special link from Toni Profile Page) because my neck looked older than my face. At 49 , I didn't like the texture of my skin and it's overall appearance and how old it appeared to me.  After one week on the TimeWise products, I started seeing the difference, and my friends started commenting on the difference, without prompting.  I visited my dermatologist during the first few weeks on the products, and she also commented how much younger, softer and firmer my neck and face appeared.  Sumner Davenport - Business Consultant,  Keynote Speaker,  California Toni Cotter, Team Leader, Mary Kay Cosmetics First of all, I'd like to start by saying I feel very fortunate to have Toni Cotter as my Mary Kay representative.  She has been unsurpassed as a fountain of knowledge regarding the products from Mary Kay.  If it weren't for her, I would not have the wonderful skin I have today. I was a VERY LOYAL Estee Lauder user, mainly of the moisturizers they offer.  I had been very happy with them for a while, but I noticed that I wasn't getting quite the results that the Estee Lauder line of products was promising to me.  When talking with Toni, she suggested I might want to try the TimeWise product (see special link from Toni Profile Page) that had come out.  I thought, well, why not?  As long as I don't break out (because my skin is sensitive), I may as well give it a shot.  I am SO GLAD I did.  My skin has not looked so good since I was younger, about, say, ten years ago.  I have had more compliments than I can count and some envious looks, as well.  I plan to continue talking to Toni regarding my skin care regimen.  She sure steered me in the right direction and I will forever be grateful.  Thank you, Toni !!!  Debbie Harmon         Toni Cotter, Team Leader, Mary Kay Cosmetics I'm hooked on Mary Kay. I started using Mary Kay in Oct 98. At first I thought this product was going to be to expensive and it was just going to be a nuisance. I had a party for a previous consultant prior before I met Toni. I feel in "Love "with Mary Kay. I use Mary Kay everyday. Day after day someone I don't even know always asks me "who does your makeup and what line is it?''  I have even referred my friends and strangers to my Mary Kay consultant Toni. Cotter.  Cari Pirtle Toni Cotter, Team Leader, Mary Kay Cosmetics I have used Mary Kay in the past, yet have mixed it with other products that I was using.  However, ever since I have started using Mary Kay products exclusively, I have had more compliments on my makeup and how good my skin looks!  I even get other Mary Kay cosmetic consultants complimenting me without knowing I am using their product!  Thank you, Toni Cotter,  for all your wonderful service and great personality.  Jo A. Della Penna, B.S., B.A.. JDP Services.  Toni Cotter, Team Leader, Mary Kay Cosmetics I cannot Thank  Toni Cotter enough for her help regarding my "face", and her flexibility to work within the guidelines I laid out (i.e., I am NOT one to "fuss" with my face, so whatever I use has to be VERY basic!)  Even though I am too close to 50 (!), I have ALWAYS had oily skin (oh, except when I was on birth control pills!).  Anyway, the Oil Control Lotion Formula 3 is TERRIFIC!  I can't thank her enough for bringing it to my attention! And I LOVE my "compact" for 1 blusher and 3 eye shades, that I use as 2 blushers and 2 eye shades!  She even worked with my "fussiness" there, too! Oh...the BEST part (and having Oil Control Lotion underneath makes it last even LONGER), is the Day Radiance Oil-Free Foundation.  (Yep, and I still use and appreciate the Full Coverage Concealer.) A special note, for her graciousness. She is a true Lady, and I am VERY grateful that she and Mary Kay Cosmetics found each other.  It has been to my (and many others) advantage! Affectionately, Valerie Back to Toni Profile     Sumner Davenport - Business Consultant ..Working with her saved me from making an investment that would have caused me a large financial loss.  She kept my long term goals in mind when helping me make the decisions I needed to make in my new ventures." Real Estate Investor , Los Angeles, California Sumner Davenport - Business Consultant- "While working with her and her team, I have felt Sumner's commitment to see my business succeed." Jeremy Slater, Fashion Designer, San Francisco, SlaterDesigns@sanfranmail.com Sumner Davenport -Business Consultant (Business Management)-  "I have a better grasp of the entire picture of my business. My income has increased this year, over last year, after working with Sumner and her team."   Gloria Pervol, GP Investments, San Diego, California Sumner Davenport - Business  Consultant (Business Planning) - I was referred to Sumner by my bank where I had attempted to finance my business.  Sumner and her team reviewed my business plan, assisted me in making necessary changes, brought me new and valuable information regarding my market and competitors...The finished plan gained me my start-up capital, 20% more than I had originally expected to get." Isha Sanderman, Body Enhancements " (Products for Cancer survivors),  New Orleans, ISHABeauty@yahoo.com Sumner Davenport - Business  Consultant (Business Planning) - "Without Sumner and her team's assistance with my business plan and presentation, my business idea would still only be a dream. " Paul Presix,  Art Imports Sumner Davenport - Business  Consultant (Feasibility Study) - "Sumner's expertise and Feasibility Report saved me from spending thousands of dollars needlessly (and probably saved my marriage) on the wrong business venture for me and my family." David Proctor, Phoenix, Arizona Sumner Davenport - Business  Consultant (Business Planning)-  " With Sumner's experience and connections in financing, she and her team  provided crucial information which helped me in making my funding decisions." Joseph M. Browne, Children's Software Learning, New Orleans, Louisiana, ChildrenSoftware@teacher.com Sumner Davenport - Business Consultant (Project Management)  - "Sumner and her team made our growth easy by managing our sales team while we hired and trained our new sales manager."  Sumner Davenport -Keynote Speaker - "Her keynote presentation made sense, and it was obvious she had done her homework and that she knew what she was talking about. The tools she presented were universal. They apply to me as an independent Salesperson, just as much as they are an asset to the owner of the company.   Paul Gefco, Sales Manager, Universal Tool Company Sumner Davenport -Keynote Speaker -  "She knew my industry so well in her presentation, it made it easy to learn from her."  Nigel Baker, Manufacturer, HomeLife Furnishings,  Sumner Davenport -Keynote Speaker - "Insightful, entertaining, powerful" Stephen Wheeler, Sales Professional  Garment industry. Sumner Davenport -Keynote Speaker - " The presentation ended too soon.  I have pages of notes that I know fit my needs and goals.  Every step is excitingly clear, now all I need to do is follow the information."  Jackson Sunder,  Independent Manufacturers Representative Sumner Davenport -Keynote Speaker - "So many motivational speakers simply leave you with a warm feeling.  Sumner left me with that, plus great tools that I could immediately utilize to make a difference in my business". Brenda Sarto, Children's Directory Sumner Davenport -Keynote Speaker - "I have attended her class twice at California Lutheran University and each time I learn exactly what I need.  She is attentive to the questions asked and provides simple and clear answers. She has been available several times over the following months to answer my questions as I put her advice into action.  I feel she has a sincere interest in giving quality information and support." Taylor Breckett, Designer Sumner Davenport - "You are truly a person who walks her talk", Bunny Vreeland PhD, Board Certified Clinical Hypnotherapist Sumner Davenport (WebSite re-design) " The website looks beautiful." , Lorraine Jackson, The Lorraine Jackson Foundation Sumner Davenport & Christine Wright (Marketing/Promotional Products) - "I use Specialty imprinted items with our company logo for many giveaways.  The target marketing segment presented by Sumner Davenport and Christine Wright... gave a through explanation on  how to utilize these items much better with our marketing programs, and ways to actually measure the return on investment.", William Burrows, Sales/Marketing Manager, Airlife Respiratory Products   <top>               Fred Isacs - Computer Software Consultant - He came to my office and talked at length to me and my partners.  When he recommended the software for us, we felt he had a clear understanding our business.  Our staff has enjoyed his training and our overall computer effectiveness has increased.  Thank you.  Melinda Becker, Winsap Manufacturing    <top> Jan Dybdal, Mannatech, The Phytobears are the best!  They make taking vitamins fun and easy for adults and children.  Carole Shin, San Diego, California <top>     Kellie Kerr - K&R Services -   Kellie Kerr with K & R Services, has worked for me for about a year. She comes to the office very happy and willing to work on any project that is given o her. She is capable of doing just about anything you ask of her, whether it’s small or large job. She works quickly and is very responsible. She has given me some very worthwhile suggestions to help my small office run more efficiently. Suellen MacLean, Focus Interiors   Kellie Kerr - K&R Services -   Heidi Escalante - BuBa Beauty Supply Store and Salon Kellie Kerr - K&R Services - I would like to take this opportunity to thank Kellie Kerr with K & R Services for all the work she has done for me. I have been very pleased with her professionalism, and quality of her work, and the timely manner to which she completes the jobs I give her. I have found her to be very dependable and reliable. She’s not bothered by taking on a new challenge and I would recommend her highly to anyone looking for personal assistant services. I’m looking forward to continue our working relationship for all my business and personal needs. Dale Barnes, Certified Legal Nurse Consultant Kellie Kerr - K&R Services -Kellie Kerr with K& R Services really cares about your business and personal needs. She is very professional, honest, responsible, and much more. I have used many of her services from Administrative Duties to Pet Sitting. She treats each service with such care, which you won’t find in any agency. I would highly recommend using her services for anything you might need. Joe Engle, Mortgage Banker  Kellie Kerr - K&R Services - I have used Kellie Kerr with K & R Services for my data entry on a huge client list mailing. She is very professional, reliable, she got the work done very quickly, and before my deadline. She does a great job, and I plan on using her services for many other projects. I strongly recommend using her services; you would feel some much better when you do.  Joseph Fredics, Attorney at Law    Kellie Kerr - K&R Services - Kellie Kerr is a great asset to any company. She has helped me in organizing a yearlong project for a high school reunion cruise of over 250 people. Her people skills are wonderful. She took care of everyone’s needs. She’s very reliable and efficient; she went well beyond the call of duty on this project. A lot of time was put into this project and she did everything with the utmost professional and caring attitude. I would recommend her services to everyone I know. Maureen Vrchota, Unique Vacations    Kellie Kerr - K&R Services - Kellie Kerr with K & r Services has been working for me for over a year. She does a lot of my data entry needs as well as my bookkeeping, bill paying, etc. Her organizing skills has made my office run more efficient. She really cares for her clients in everything she does. She is the most dependable person, always willing to do whatever tasks that make you’re like less stressful. I use Kellie’s services on a weekly basis, and it works out great. She is very flexible to your schedule, she even works seven days and week and evenings. Ray Kirk, Ray Kirk Consulting   Kellie Kerr - K&R Services - Kellie came to me as a referral through a mutual friend. I am grateful to have her working for my company. She’s a very quick learner in how your office and system run. She’s very reliable and also presents a professional, yet caring attitude about your business and personal needs. Her computer skills are great, she makes sure that all your business needs are meet and on time. I recommend her to everyone! Jane Silverstrein, Metro West Securities   Kellie Kerr - K&R Services - I love the fact that I have a person assistant to take care of my business needs. Kellie always has a smile on her face and a very willing attitude to handle any task I give her way. She is very trustworthy and reliable person. I would definitely recommend her services. Carol Allen, Vedic Astrologer  Kellie Kerr - K&R Services  - I hired Kelly to help me with data entry at my home office. I found her to be exceptionally dependable and accurate. She was able to tune in to my. Nancy Chaconas, PrePaid Legal  (See Nancy's listing under BIZ Connections - Legal)   Back to Kellie Profile Page     Earlene Lea Myers, Professional Greetings, "Referral business is what makes Goleta National Bank's SBA department such a success.  Every existing client has the potential to refer at least three new prospects and keeping in touch with my existing clients is very important.  Professional Greetings makes this task fun by providing customized cards and mailing them consistently to my clients.  My clients love the cards, know that I am thinking of them and often refer their friends, family and business clients.  Professional Greetings does an excellent job providing wonderful cards, witty verse, timely mailings and superior customer service.  I highly recommend anyone who is interested in increasing  their referral base talk to Lea Myers!   Annette Jorgensen - Regional Vice-President of SBA/Goleta National Bank, Santa Barbara, California  Earlene Lea Myers, Professional Greetings, "From the bottom of my heart, I thank you for all the support you've extended on my behalf.  My respect for your service as well as your sensibilities has deepened the longer that I know you.  I'm grateful for all the effort, energy, time & love you put into the beautiful "Thank You" cards for my clients. . . many have responded and have been delighted!"   Helen McClure - Quick Change Room Design  Earlene Lea Myers, Professional Greetings, Thank you,  for patiently, graciously and so very professionally introducing me to your services and programs to keep in touch with my clients.  The response to these mailings has been very positive, so I wanted to take a few minutes to share it with you. I've had several calls from clients who purchased tickets for "baseball only" over the years and now are inquiring about concert and theater tickets; a client who had not called for about 4 years ordered tickets for a Laker's game; a referral was also made as a result of the July 4th mailing.  And, Earlene, several clients commented on how much they enjoyed receiving the cards. Aside from the positive response from my clients, an important value has been the result of the "hands free" service that you have provided for CityVu to put into action what was once a thought and plan.  I appreciate your style, professionalism and creative ideas - thank you!" Sharon Rahn - CityVu Concierge Service , Encino, California Earlene Lea Myers, Professional Greetings, Professional Greetings provides great service!  I am always impressed with the way Earlene conducts her business and everything she has done reflects the pride that she takes in her work.   Jack Spears, Owner/Broker Jack Spears Companies  Elenita Schneider, Keynote Speaker, Consultant, Personal Coach - Speakers and Consultants.com, Inc. "The delivery of your materials was so enthusiastic and motivational that all of the attendees were eager to put into practice the new skills which you presented." Nancy Jorgensen, Membership Director, Fresno, California Chamber Elenita Schneider, Keynote Speaker, Consultant, Personal Coach - Speakers and Consultants.com, Inc. "You made the class fun and lighthearted."   "...everyone who attended, without exception enjoyed the class and benefited from your expertise." Shirley A. Fisher, Conejo School District Elenita Schneider, Keynote Speaker, Consultant, Personal Coach - Speakers and Consultants.com, Inc. "Elenita Schneider presented a very refreshing contemporary and positive view of customer service that renews a new enthusiasm for this critical piece in the service industry today.  Great job!  Thank you!  Tom Marcellino, America West Airlines Elenita Schneider, Keynote Speaker, Consultant, Personal Coach - Speakers and Consultants.com, Inc. "The benefits to me as an executive are that I now give time and energy to improving staff skills.  You also provided accurate insights... and action plans to achieve better customer service."  "...we all became better listeners." Elyse Cotant, Director, Membership Services The State Bar of California Elenita Schneider, Keynote Speaker, Consultant, Personal Coach - Speakers and Consultants.com, Inc. It was "upbeat," "fun and informative," and "tailored to the needs of our environment." Robert J. Jones, Xircom Elenita Schneider, Keynote Speaker, Consultant, Personal Coach - Speakers and Consultants.com, Inc. This training will make a big difference in the way I will handle calls. Jacqueline Moore, China Airlines <top> More than Inspiration More than Platitudes Personal stories of overcoming life's challenges STOP WORKPLACE ABUSE TODAY STOP workplace abuse, sexual harassment, bullying, mobbing, discrimination, retaliation. <top>